"I didn't know what was missing until I had the software"
One of our Mango clients has been using the software since August 2022. The company chose to implement Mango because although they had...
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Jodie Read
Jul 28, 20222 min read
#FindingsFriday: Use of Certification Body logos
The Finding The UKAS Logos on the Company website needs updating. The certificates for the delegates includes the obsolete UKAS logos...
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Jodie Read
Jun 10, 20222 min read
#FindingsFriday: PS 9000:2016 - Clauses 8.1.1.2 Pest control & 8.4.1.3 Outsourcing
The Finding Qualified contractors were not being used to control the risk of flying and crawling insects. There was no evidence available...
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Jodie Read
May 5, 20221 min read
#FindingsFriday: ISO 9001 - Clause 7.2 Competence
The Finding Since the last visit there has been quite an increase in the numbers of employees, but the Training Matrix does not identify...
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Jodie Read
Apr 8, 20221 min read
#FindingsFriday: ISO 9001, ISO 14001 & ISO 45001 - Clause 9.3 Management Review
The Finding The [most recent] management review fails to meet the requirements of all three standards. E.G. It fails to cover the...
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Jodie Read
Mar 4, 20222 min read
#FindingsFriday: ISO 9001:2015 - Clause 5.3 Organisational roles, responsibilities and authorities
The Finding The IMS manual issue 2 specified the management representative being the operations manager, a position no longer on the...
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Jodie Read
Feb 24, 20223 min read
#FindingsFriday: ISO 9001:2015 - Clause 9.1.2 Customer Satisfaction
The Finding No formal analysis of customer satisfaction data or reviewing trends to date, what will be done to improve etc. Some Context...
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Jodie Read
Feb 4, 20222 min read
#FindingsFriday: ISO 9001:2015 Clause 7.5.3 - Control of documented information
The Finding The archive Store at the top of the yard at [site name], was not conducive to retention of paper records, i.e. damp. Some...
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Jodie Read
Jan 14, 20222 min read
#FindingsFriday: ISO 9001:2015 Clause 8.7 - Control of nonconforming outputs
The Finding When recording non-conformances on the Fault Report Register the date when the non-conformance was closed out should be...
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Jodie Read
Dec 1, 20211 min read
Five gold stars for Space2B at The Maltings
As it's 1st December, you've kind of got to sing "five gold stars" as though you were singing the line "five gold rings" in the Christmas...
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ethandcoombes
Aug 10, 20212 min read
These ARE the standards you're looking for. . .
Obi Wan Kenobi pulled back his hood. “Hello, there,” he said, looking straight at the head Jawa standing in front of him. The Jawas said...
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Jodie Read
Jan 20, 20212 min read
It’s 2021, so isn’t it time you embraced quality management software?
You can always tell a business leader who is drowning in administration and staff who are frustrated with clunky business systems. It’s...
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Jodie Read
Jan 14, 20212 min read
Should you implement ISO 9001 yourself or call on the services of an experienced consultant?
For many businesses and smaller organisations, this can be a real dilemma. Do you try to become ISO 9001 accredited on your own,...
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Jodie Read
Jan 6, 20212 min read
New Year, New Systems...but where do you start?
Welcome to 2021, the year when having a strong bond with your ideal customers will be crucial for your business. Think about everything...
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amyrichardswales
Aug 7, 20182 min read
Social media for business: are you getting the tone right?
Is your company getting the tone right in all your social media posts and interactions? As a company you want to hit the right note when...
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amyrichardswales
Apr 11, 20181 min read
How software automation can help drive efficiency
This week we've been chatting with Liz Tobin, a small business systems expert from Gingersnap Consulting, about how finding the right...
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amyrichardswales
Jan 17, 20181 min read
Why certification matters to a print company
Case study: Spectrum Printing Spectrum Printing is a family run lithographic printing company based in Cardiff, providing everyday short...
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Jodie Read
May 25, 20161 min read
What is Annex SL?
Many organisations have implemented multiple management system standards. Clearly there are benefits in time, cost and resources if the...
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tracey9920
Nov 25, 20152 min read
Build your weaknesses until they become your strengths (Rockne, K)
As part of ISO9001:2015, companies are expected to identify external and internal factors (Clause 4.1) relevant to the context of the...
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Jodie Read
Mar 4, 20141 min read
What is an Integrated Management System?
Where an organisation is registered, or is seeking registration, to more than one Standard it may be possible to address these within one...
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