#FindingsFriday: Use of Certification Body logos



The Finding

The UKAS Logos on the Company website needs updating. The certificates for the delegates includes the obsolete UKAS logos

Some Context to the Finding

We hold UKAS accredited certification to ISO 9001 (quality), ISO 14001 (environmental) and ISO 45001 (health and safety) Standards in our own right. This week we had our latest surveillance visit and picked up a minor non-conformity, and it's one that often catches people out.


You see, the finding wasn't against any specific clause in any of the Standards that we're certified to. Instead, it was about the way we were using the UKAS logos issued by our Certification Body, ISOQAR.


Every so often, logos get updated for various reasons, and then, clients are normally given an amount of time in which to amend websites, letterheads, vehicle livery and any other locations where logos are displayed.


Apparantly, the changes to our logos occured about 18 months ago, but we had not received an email with new logos to use, so had missed this fact.


During the surveillance visit, we actually requested that the assessors raise the finding officially to make sure that we had the information in the report and could ensure that we acted upon the need to review our documents (because, even though the finding only relates to our website, during the surveillance, the assessor saw that we were also still using obsolote logos on the training certificates that we issue to candidates attending one of our courses.

Action taken to address the finding

  • As we had never received the correct logo, we consulted the great God of Google to and found a document containing the latest versions of the permitted logos.

  • The document was in .pdf, so we screenshotted the logos and saved as images to ensure that we could update the website right away.

  • The website was updated during the audit.

  • We raised an improvement in our Mango compliance system to ensure that we remember to ensure that training certificate templates also get updated.

  • We logged an event in Mango to ensure that we periodically check the ISOQAR website to ensure that we are continuing to use approved versions of the logos.

Lessons to take from this finding

  1. Remember to ensure that you have the latest version logos from your Certification Body.

  2. Ensure that there is a system to check that the logos remain valid.

  3. Don't be afraid of asking your assessors to raise findings so that any minor issues are visible and can therefore be dealt with before the next surivellance visit.

 

Mango makes it easy to record issues and to set up events to ensure that any compliance checks can be carried out in a timely fashion.


To see just how easy Mango makes it to record issues and to set up recurring events book a free demo.




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