Blog

Gladys Pugh leaned into the microphone and breathed: “Hello campers. Hi de hi!” All around the Maplin’s campsite the reply rang out: “Ho de ho!” Gladys tapped the microphone and said: “Today, our entertainment will begin after lunch as our entertainment staff are undertaking important training to keep you safe. “Please join us at the pool at 2.30pm for the knobbliest knees competition hosted by our own Ted Bovis followed by the children’s swimming club gala, then a poolside e

Del Boy nudged Rodney’s elbow. “Just imagine it, Rodney. See it written on that van there…New York, Paris, Peckham, by appointment to His Majesty King Charles…Cushty…” Del looked into the distance, smiling. Rodney laughed: “You’ve really lost it this time, Del. You honestly think the king is going to allow you to put the royal coat of arms on our Trotters Independent Traders van! “I used to think you were on another planet when you told me we’d be millionaires one day!” Del l

CJ glanced at Reggie Perrin and shook his head. “I didn’t get where I am today without a royal warrant!” he shouted. Reggie winced. “Well, CJ, I’m afraid that when a monarch dies, the royal warrants don’t just roll over into the next monarch’s reign,” Reggie explained. “The new one likes to have their say in these matters. “There’s a new application process and lots of hoops about product quality that have to be jumped through. So, we can’t put the royal coat of arms on Suns

Steve Finch pointed the camera at his smiling family. Well, all smiling except his teenage daughter Madison who was scowling and had spent the last hour refusing to put on her matching Christmas sweater with a huge snowman’s nose. “We failed miserably last year, so this year’s Christmas card has to be really special!” he shouted. Last year had been a nightmare. Trying to take the picture then being upstaged by Buddy’s ‘reindeer’ drawn sleigh. Ending up in a frozen lake

Howard Langston winced when he remembered his wife’s harsh words… “You promised him a Turbo-Man 2 toy! Why didn’t you order one on Cyber Monday or go out and get it on Black Friday? Jamie’s going to be so disappointed…Didn’t you learn anything last year?” Last year had involved a desperate last-ditch scramble to find a Turbo-Man at any shop he could, and he get it before that Myron Larabee. He’d had to admit his mistakes to his family then his son saved the day when he gave t

Katarina handed the tourist a nativity-themed music box. “This one plays Deck the Halls, you’ll love it!” she said. The tourist smiled and went to Santa at the till. “That will be £35,” Santa said, without a flicker. Hmm, Katarina thought, that music box was £30 last week… Santa smiled as the tourist left and the shop bell sounded. She turned to Katarina. “I know what you’re thinking, but we need to put the prices up. Our costs have gone up so much…” Katarina sighed. Santa wa

“She’s a legend now,” the woman whispered as Rita O’Grady walked past. “She blew her whistle, shouted ‘all out’, and out we went. Without...

Lola looked Charlie up and down and burst out laughing. “Seriously? You want ME to help YOU? I just wanted some killer size 12 heels. My...

The Finding When recording non-conformances on the Fault Report Register the date when the non-conformance was closed out should be...

You can always tell a business leader who is drowning in administration and staff who are frustrated with clunky business systems. It’s...

This week we've been chatting with Liz Tobin, a small business systems expert from Gingersnap Consulting, about how finding the right...