Mango makes it so easy to have confidence in the status of compliance. There was never any doubt in our client's mind that the fire risk assessment that he was searching for would be on the system. The only question was where to find it.
In the end, the reason for the client's difficulty boiled down to a question of nomenclature. What the client was asking for (a fire inspection report) versus the actual name of the document (fire risk assessment).
Once we ascertained that the end client was searching for a document that would "have been prepapred by an external company" we knew what we looking for and helped our client to locate the required document within seconds.
Health and safety records, like the fire risk assessment, should always be that easy to locate. If your records are more tricky to locate and you'd like a demonstration of how easy life can be if you introduce effective compliance software, you can book a demonstration.