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When teaching people about management systems, we always consider the Plan-Do-Check-Act cycle. First, we plan to do something. In the case of making pancakes, we'll gather the ingredients (and find a recipe, if required). Next, we enter the do phase. This is where we mix the ingredients to make the batter and cook our pancakes. Oops. The pancake is on the floor following a failed-flip. The cat checks out the handiwork. Good job he likes pancakes! (So there's nothing wrong wi